01
Introduction
These Billing Terms govern all payments, fees, and billing arrangements between AI Takes Axion Ltd and the client. These Terms form part of our Terms & Conditions.
02
Fee Structure
Fees vary depending on the service engaged and may include:
- One-time setup or build fees — including website builds and initial AI system configuration
- Non-refundable 50% deposit — required before website or automation build work commences
- Monthly retainer or hosting fees — charged in advance on a recurring basis
- Additional service or usage-based charges — including domain fees, third-party platform costs, and additional revision or maintenance requests
All applicable fees will be confirmed in writing prior to service commencement.
03
Website Build Payment Schedule
Website projects follow a two-stage payment schedule:
- Stage 1 — 50% deposit payable before work begins. This deposit is non-refundable once work has commenced.
- Stage 2 — remaining 50% payable upon go-live, before the site is connected to your domain. The site will not go live until the final payment is received.
04
Monthly Fees
Monthly fees — including hosting, SEO retainers, and maintenance packages — are payable in advance on the same date each month. Monthly fees are charged regardless of whether the client actively uses or engages with the service in that month.
05
Failed Payments
If a payment fails, the Company will notify the client. The client has 14 days to resolve the failed payment. If payment is not received within 14 days, services may be suspended. If payment remains outstanding for 30 days, the Company may terminate services and remove access to systems and data.
06
Disputed Payments
If the client disputes a charge, they must notify the Company in writing within 7 days of the charge date. The client must continue to pay all undisputed amounts.
Important
Chargebacks or unauthorised payment reversals may result in immediate service termination and potential legal action.
07
Third-Party Costs
The client is responsible for all third-party costs associated with the services, including domain registration and renewal, telephony or messaging charges, and advertising spend. Such costs may be billed separately or passed through at cost or agreed markup.
08
Taxes
All fees are exclusive of applicable taxes unless stated otherwise. The client is responsible for any taxes, duties, or charges imposed by applicable authorities.
09
Price Changes
The Company reserves the right to modify pricing at any time with 30 days written notice to existing clients. Continued use of services after the notice period constitutes acceptance of the new pricing.
10
Governing Law
These Terms are governed by the laws of England and Wales.
Have a question about this policy?
AI Takes Axion Ltd · [email protected] · aitakesaxion.com