01
Introduction
This Call Recording Disclosure explains how AI Takes Axion Ltd handles the recording, monitoring, and processing of telephone calls made through or in connection with our services. This Disclosure applies to all calls handled via AI-powered systems, telephony integrations, or communication platforms provided by the Company.
02
Call Recording & Monitoring
Calls may be recorded, monitored, or transcribed for purposes including:
- Service delivery and call handling
- Training, quality assurance, and system improvement
- Record-keeping and verification
- Security and fraud prevention
Call recording may include both audio and associated metadata.
03
Legal Basis for Recording
Call recording is carried out in accordance with the UK GDPR and Data Protection Act 2018, on the basis of:
- Legitimate interests — service quality, system performance, and security
- Contractual necessity — where recording is required to deliver the agreed service
- Consent — where applicable or specifically required
04
Client Responsibility
Critical
The client is responsible for ensuring that all individuals interacting with their business are appropriately informed that calls may be recorded or handled by an AI system. This may include verbal notifications at the start of calls, privacy notices on websites, or other legally required disclosures.
The Company does not control how the client communicates such notices to their customers and is not liable for the client's failure to do so.
05
Use of Recordings
Recorded calls and transcripts may be used to deliver and operate AI services; improve system performance and accuracy; resolve disputes or verify interactions; and comply with legal obligations.
06
Data Storage & Retention
Call recordings and related data are stored securely for as long as necessary to provide services, improve system performance, and comply with legal and regulatory requirements. Retention periods may vary depending on system configuration and third-party providers.
07
Third-Party Processing
Call recordings may be processed by third-party providers including telephony platforms, AI processing systems, and cloud storage providers. Such providers are required to process data in accordance with applicable data protection laws.
08
Data Subject Rights
Individuals may have rights regarding their personal data including access, correction, and deletion, subject to applicable laws. Requests should be directed to the relevant data controller — typically the client.
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AI Takes Axion Ltd · [email protected] · aitakesaxion.com