Refund Policy

01

Introduction

This Refund Policy outlines the terms under which refunds may be issued by AI Takes Axion Ltd. This Policy forms part of our Terms & Conditions and Billing Terms.

02

General Policy

Due to the digital, service-based, and time-intensive nature of our offerings, all sales are generally final. The Company may, at its discretion, consider refund requests in limited circumstances as outlined below.

Nothing in this Policy affects the statutory rights of a client who is a consumer. Where those rights apply, they take precedence over anything stated here. See Section 05.

03

Website Build Projects

The final 50% payment is due upon go-live. Once the client has provided written sign-off and the site has gone live, the project is considered fully delivered and no refund will be issued.

If the client wishes to cancel a website project after work has commenced but before go-live: the deposit is non-refundable under any circumstances; any additional work completed beyond the deposit value will be invoiced and must be paid; completed files will only be released upon receipt of all outstanding payments.

04

Monthly Plan Fees

Monthly fees, including the Website Care Plan, Local SEO, and Full SEO plans, are charged in advance and are non-refundable once billed. If the client cancels a monthly plan, the cancellation takes effect at the end of the current billing period. No refund is issued for remaining days in the period.

Cancelling a monthly plan ends hosting for the website. The Company will provide the site files and point or transfer the domain as set out in the Maintenance & Hosting Agreement.

05

Consumer Cancellation Rights

Where the client is a consumer, meaning an individual buying wholly or mainly outside the course of a business, they have a statutory right to cancel a distance contract within 14 days of entering into it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because website projects usually begin straight away, the Company asks consumer clients to confirm in writing at the point the deposit is paid that they request work begins immediately within the 14 day period, and that they understand they will lose the right to cancel once the service has been fully performed.

If a consumer client cancels within the 14 day period after work has begun at their request, the Company will charge for the work carried out up to the point of cancellation and refund the balance of any sum paid. Requests should be sent to contact@aitakesaxion.com.

Clients contracting for the purposes of a business, including sole traders and partnerships, do not have this statutory right. The remainder of this Policy applies to them in full.

06

AI Automation & Setup Fees

Setup fees for AI systems are non-refundable once configuration has commenced. A 30-day review period applies for new ongoing service arrangements, during which the client may request a review. Refunds in this period are not automatic and are assessed on a case-by-case basis.

07

Non-Refundable Items

The following are strictly non-refundable in all circumstances:

• Website build deposits
• Third-party costs including domain registration, software subscriptions, and advertising spend
• Services fully delivered or signed off by the client
• Monthly fees already billed and paid
• Any fees relating to services cancelled due to breach of the Terms or AUP

08

SEO Services

SEO retainer fees are not refundable on the basis of dissatisfaction with ranking results, provided the agreed activities have been carried out. The client acknowledges via the SEO Disclaimer that results cannot be guaranteed and that meaningful results typically take three to six months.

09

Requesting a Refund

Refund requests must be submitted in writing to contact@aitakesaxion.com within 30 days of the charge in question. Requests must include the client's name, service in question, charge date, and reason. The Company will respond within 10 working days.